Terms & Conditions
PLEASE READ CAREFULLY
Your chimney will be inspected by a professional chimney
sweep. We have been trained by APICS (The Association of
Professional Independent Chimney Sweeps)
All services are carried out in good faith; brief visual
inspections are carried out of the appliance and
chimney, but due to the concealed nature of chimneys and
associated appliances, information should not be relied
upon as a guarantee that the appliance and/or chimney
are safe and/or free of faults or issues related to age,
misuse, or poor installation.
The chimney sweep will assume unless otherwise told by
the homeowner or the person allowing him/her entry into
the property, that the appliance is correctly and safely
installed and is in a fit state to be swept.
If a fault occurs during sweeping, this is not the fault
of the sweep; for a chimney and items connected to the
installation to be considered fit for use, they must be
in such condition that they can be safely cleaned and
tested. If damage is caused during sweeping, this
suggests an underlying fault that simply was exposed by
the sweeping process.
PETS & CHILDREN
You are responsible for keeping pets and children
supervised within the property throughout our visit.
They should remain in a separate room for the duration
of our visit and have a designated responsible person(s)
with them at all times. We cannot accept liability for
loss or injury.
SECURITY
The sweeping process involves multiple trips to and from
our vehicle. This means access doors sometimes remain
open. It is the responsibility of the customer or their
designated person to ensure all valuables are secure and
away from the work route/area.
COVID-19
Our Covid-19 Policy – which contains specific
instructions for customers preparing for our visit –
must be adhered to
As a responsible local company, we are committed to
helping prevent the spread of coronavirus.
We have undertaken the COVID-19 Setting up and operating
a safe construction site.
Our procedures are as follows:
1. If you, or any member of your household, has
coronavirus or is displaying symptoms, you MUST contact
us beforehand to rearrange.
2. Social distancing must be respected at all times, and
customers/pets etc, must leave the room while the sweep
is underway.
3. To prepare for our visit, you must, where possible;
– Remove all objects, such as ornaments, pokers, fuel
etc., from the fireside/hearth area
– Remove any ash or debris from the grate/stove
– Allow a clear, uninterrupted passage from the main
doorway into your property through to the fireplace
area. Remove any furniture (coffee tables etc.) which
are in the way of this route
– Ensure a plug socket (extension lead if necessary) is
next to the hearth area
4. Payment will be taken at the end of the appointment.
The customer, or their appointed person, must be
presentable to make payment.
Please be aware that, because of the situation regarding
coronavirus, this appointment may change because of
circumstances beyond our control. If that is the case,
you will be notified and offered a suggested alternative
date and time.
If you have any queries or questions, please do not
hesitate to contact us.
Please note that the soot will be left with the customer
for disposal.
Please note that the bird's nest will be left with the
customer for disposal.
Inspection Fee – £50: We do not offer free quotation
visits. Appointments are booked on the basis that we
will be attending to sweep a chimney or chimneys. If
unable to sweep an appliance due to access issues,
inappropriate installation or other hazards present, we
reserve the right to charge a standard minimum £50
Inspection Fee per chimney. This will include bespoke
advice on the nature of the fault(s), suggested remedial
actions and, where relevant, completion of appropriate
documentation.
Missed Appointment Fee – £50: A call-out fee of £50 will
be applied if, upon arriving at an appointment, we are
unable to gain access to a property for any reason. To
reschedule or cancel appointments, please call
07584064080 7 days notice is needed to cancel an
appointment.
Gas Fires – Some gas fires require disconnection before
a flue serving a gas appliance can be swept. This must
be undertaken by a Gas Safe registered engineer and is
to be arranged by the customer at their own cost.
Preparation for the sweeping appointment: Appliances
must not be used in the 12 hours before an appointment.
Please remove any ash/debris/other items from the fire
grate, so it is clear. I require a space of around 6ft
in front of the fireplace, so please move any coffee
tables/furniture and items from the hearth.
Once an appointment has been made, you will be given a
date and time for our visit.
Payment is due at the end of each appointment. Cash or
card .
Before storing the Client’s Data, it is necessary to
gain permission via the boxes on the certificate. All
data stored must comply with the Data Protection Act.